Refund Policy

At 2Beachy Poodles, we aim to ensure your satisfaction with our products and services. Please read our refund policy outlined below:

Refunds

We do not offer refunds for 'change of mind.' We only offer refunds on defective products purchased directly from our website within 30 days from the date of purchase if the item is returned in its original condition. We do not offer change of mind refunds. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

Returns Process

If you wish to return an item for a refund, please contact our customer service team at MalibuandZuma@gmail.com to initiate the return process. Please provide your order number and reason for the return.

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

Refund Eligibility

Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a product for the same item, please contact us at MalibuandZuma@gmail.com to arrange the exchange.

Non-Refundable Items

Certain items are non-refundable, including personalized or customized products, gift cards, and downloadable digital products.

Contact Us

If you have any questions regarding our refund policy or need further assistance, please contact our customer service team at MyPoodleBytes@gmail.com.

This Refund Policy was last updated December 2023.